# Refund & Cancellation Policy
**Effective Date: January 01, 2026**
At **BizVanta**, we believe in keeping our services transparent, straightforward, and customer-friendly. This Refund & Cancellation Policy explains how cancellations, refunds, and service-related issues are handled.
By purchasing or subscribing to a BizVanta service, you acknowledge and agree to the terms outlined below.
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## 1. Subscription Cancellation
Customers may request cancellation of an active subscription by contacting our support team through email or WhatsApp.
### How Cancellation Works
* Cancellation requests can be submitted at any time during an active subscription.
* Unless otherwise stated for a specific service or plan, cancellation will normally take effect at the **end of the current billing period**.
* You will generally continue to have access to the subscribed service until the end of the applicable billing period.
* Cancellation will prevent the subscription from automatically renewing for the next billing cycle, where applicable.
* Charges already incurred for the current billing period are generally non-refundable.
To avoid the next renewal charge, we recommend submitting your cancellation request before your next billing date.
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## 2. Refund Policy
Refund eligibility depends on the type of service, subscription plan, and circumstances of the request.
### Monthly Subscriptions
Monthly subscription payments are generally **non-refundable** once the billing period has started.
We do not normally provide refunds for:
* Unused days within an active billing period
* Partial-month usage
* Change of mind after purchase
* Failure to use the subscribed service
* Cancellation after the billing period has already started
Your service may remain active until the end of the paid billing period.
### Annual Subscriptions
For eligible annual subscription plans, refund requests may be considered when submitted within **15 days of the original purchase**.
If approved, the refund may be calculated based on the unused portion of the subscription, subject to applicable deductions, usage, setup fees, promotional terms, or other non-refundable charges.
After the applicable 15-day period, annual subscriptions are generally non-refundable.
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## 3. Duplicate or Failed Transactions
If your payment has been:
* Charged more than once for the same order, or
* Debited from your account but the transaction failed and the service/order was not successfully activated,
please contact us as soon as possible.
After verifying the transaction, eligible duplicate or failed payments will be refunded to the original payment method, subject to payment gateway processing times.
Please provide your **payment reference, transaction ID, registered email address, and proof of payment** when contacting us.
---
## 4. Service Interruptions
We work to maintain reliable and accessible services. However, temporary interruptions may occasionally occur because of maintenance, infrastructure issues, third-party services, network problems, or circumstances beyond our reasonable control.
If a BizVanta service experiences a significant interruption caused by an issue within our control and remains substantially unavailable for **more than 48 consecutive hours**, we may, after reviewing the circumstances, provide an appropriate remedy such as:
* Service credit
* Extension of the subscription period
* Partial refund
The remedy will depend on the nature, duration, and impact of the interruption.
Scheduled maintenance, third-party outages, internet connectivity issues, force majeure events, and issues caused by the customer's own configuration or actions may not qualify for compensation.
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## 5. Non-Refundable Services & Fees
Certain services, fees, or purchases may be non-refundable because they involve work or resources that are provided specifically for the customer.
These may include, where applicable:
* Setup or configuration fees
* Domain registration or renewal fees
* Third-party service charges
* Custom development or implementation work
* Dedicated resources
* Completed digital services
* Promotional or discounted purchases where stated otherwise
* Services already delivered or substantially completed
Any service-specific refund terms communicated at the time of purchase will take precedence where applicable.
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## 6. Refund Request Process
To request a cancellation or refund, please contact BizVanta with the following information:
**📧 Email:** [hello@bizvanta.in](mailto:hello@bizvanta.in)
**💬 WhatsApp:** +91 94968 75644
Please include:
* Full name
* Registered email address
* Service or subscription name
* Order/invoice number, if available
* Transaction ID or payment reference
* Reason for the refund request
* Relevant payment proof or supporting information
Our team will review the request and respond as soon as reasonably possible.
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## 7. Refund Processing
Once a refund has been approved, it will normally be initiated through the original payment method used for the transaction.
The time required for the refunded amount to appear in your account may depend on your **bank, card issuer, payment provider, or payment gateway**.
BizVanta is not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated.
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## 8. Cancellation Due to Policy Violations
BizVanta reserves the right to suspend or terminate services where there is evidence of:
* Fraudulent activity
* Unauthorized or abusive use
* Violation of applicable laws
* Abuse of our infrastructure
* Violation of our Terms & Conditions
* Misuse of third-party platforms or services
Where termination occurs due to a customer's violation of our policies or applicable law, refunds may not be available.
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## 9. Changes to Services or Pricing
BizVanta may update its services, plans, features, or pricing from time to time.
Any changes affecting an existing subscription will be communicated where required. Changes to pricing will generally apply to future billing cycles rather than previously completed purchases.
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## 10. Policy Updates
We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, business practices, payment arrangements, or applicable requirements.
The latest version published on our website will be considered the current version of this policy.
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# Need Help?
We understand that payment or subscription issues can be frustrating. Our goal is to handle every request **fairly, transparently, and professionally**.
If you have questions about a cancellation, refund, payment, or subscription, our support team is ready to help.
**BizVanta**
📧 **[hello@bizvanta.in](mailto:hello@bizvanta.in)**
💬 **+91 94968 75644**
🌍 **Serving businesses across India 🇮🇳 & UAE 🇦🇪**
**Technology. Innovation. Growth.**